With the opening of the Metro Tunnel fast approaching, your representatives organised a walkthrough of the new Arden station with central delegates.
In recent months we have kicked off discussions with Metro to ensure members are front and centre of all operational considerations and members with real experience on the ground have their voice heard in ensuring a good service and work environment.
Supporting training, minimum staffing numbers and fair recruitment processes is the cornerstone to our campaign for sustainable jobs that put members first. Ensuring adequate staff numbers, good station design, signage, ticketing services and communications will be important in running these new services.
Platform screen doors (PSDs) will introduce a new technology that will change the boarding experience and the operational approach to services and safety. This will likely carry some new challenges that frontline staff will need to overcome. Proper and thorough consultation with experienced staff will remain the key to ensure effective introduction of new practices.
We will continue to engage with Delegates, HSRs & members on the job to ensure members get the opportunities and training you need and deserve through the opening of the new Metro Tunnel.
Should you have any further queries or ideas you wish to raise, please get in contact with your Organiser directly.